Next time you call SGCH, you might find our phone menu has improved and that an interpreter is easier to access.  

We wanted our options to reflect more of the common enquiries our customers call us for. We also wanted to create a better way for our customers who need an interpreter to access our services by making it possible to have an interpreter for the entire duration of their call.  

From August, SGCH’s new menu will include interpreter services for our main customer languages which are Mandarin, Cantonese, Vietnamese, and Arabic.  

The new menu of options will be: 

1. If you are calling to report a property repair or follow up on an existing repair, press 1  
2. If you would like to discuss your rent payments, press 2.  
3. If you would like to speak to someone about your tenancy, press 3.  
4. If you are experiencing homelessness or need assistance with a housing application, press 4.  
   1. If you are experiencing homelessness, press 1  
   2. For social housing applications and transfers, press 2  
   3. For affordable housing, press 3. 
5. For assistance with training, employment and scholarships, or for information on our upcoming events and activities, press 5.    
   1. For support with training or employment, or information on our interest free digital devices and scholarship program, press 1.
   2. For information on upcoming events and activities, press 2.  

6. To make a complaint, submit an appeal or provide feedback, press 6. 

Our new option menu will go live in August 2023. For further details in the meantime, please don’t hesitate to contact the Service Improvement team on serviceimprovement@sgch.com.au