The office will close on Friday, 13 December 2024 at 5pm for our end-of-year shutdown. It will then re-open Thursday 16 January 2025.

From that date onwards the Fairfield office will operate as an outreach office, which means it is only open to customers from 9am to 5pm each Thursday.

These changes won’t affect the community activities that are run from the Fairfield office – they will continue as usual.

Customers can instead visit our offices in Bonnyrigg and Liverpool or contact our Customer Care Hub on 1800 573 370.