Highlights
- Enjoy a 35 hour working week – Monday to Friday, 9am to 5pm
- Lead an experienced team of call center consultants and community housing professionals
- Enjoy non-for-profit salary packaging up to $15,900 per year
- Access Health and Wellbeing programs including Employee Assistance Program.
- Currently based at Hurstville and office re-location to a brand new facility in September 2024 in Liverpool
About the Senior Customer Care Hub Consultant role
As a Senior Customer Care Hub Consultant, you oversee the daily operations of our Customer Care Hub (CCH) call centre, providing hands-on support to the CCH team members, clarifying customer service expectations, and acting as an escalation point for the team if they require support with a call or need more information. You will observe, coach, motivate and provide feedback to team members, including training and development and performance management.
To succeed in this role, you will be a great communicator, have experience leading and coaching a team and share passion and commitment to great customer service.
This is a permanent, full-time role. This roles are currently based at the Hurstville office (re-location to Liverpool in September 2024).
About you (essential requirements)
- Experience delivering professional customer service in a busy and demanding environment
- Experience completing work tasks to agreed budgets, timeframes and standards
- Experience leading a team to deliver excellent customer service
- Good written and verbal communication skills including interpersonal skills and the ability to negotiate
- Understanding of the schedule of rates within the General Maintenance of Works Contract
- Self-motivated with a learning mindset, with experience working autonomously
- Strong customer-centric focus
How To Apply
Please refer to the full Senior Customer Care Hub Consultant position description for further details including the essential criteria.
If this sounds like you, please send a cover letter addressing the essential criteria (no more than 2 pages), and a copy of your up-to-date CV using the form below before 9:00am, Tuesday 6 August 2024.
Position Description: Senior Customer Care Hub Consultant
Please note that no late applications will be accepted.