Head of Customers - Services, South West Sydney Region | SGCH

Highlights

Contract Opportunity to December 2025
Work with an experienced, collaborative and inclusive team
Enjoy non-for-profit salary packaging up to $15,900 per year of your salary tax free plus an additional $2500 for meals, entertainment and accommodation.
Access Health and Wellbeing programs including Employee Assistance Program- free confidential support for your family
Paid Parental leave and other great employee benefits
Great office locations, close to public transport

What we do

St George Community Housing (SGCH) provides sustainable, safe, and affordable housing as the foundation for our customers to connect to opportunities and build their communities. With a business head and a social heart, we deliver together with passion and purpose, guided by our values. Recognised as Employer of Choice (Public Sector and Not For Profit) at the 2022 Australian Business Awards, at SGCH you can realise your potential, whilst being supported to balance and achieve.

About the Head of Customers – Services role and about you

We have an opportunity to join SGCH as a Head of Customers – Services, South West Sydney Region.

As a Head of Customers – Services you lead a team of over 50 passionate social and affordable housing professionals, delivering services for 3,500 tenancies and providing social housing assistance for people in housing need. You are responsible for delivering high quality, customer centric social and affordable housing services across the region. You are focused on leading a collaborative team that places customer needs at the heart of our service delivery. Your role is to support the team to provide outcomes focused services across Housing Pathways, Sustainable Tenancies, Connecting Communities and Business Support.

To succeed in the role, you are experienced in leading teams to be adaptable to change and responsive to diverse cultures, backgrounds, experiences, perspectives, values and beliefs.

This is a parental leave cover contract role to 26 December 2025, based across Liverpool and Bonnyrigg offices.

Experience in a leadership role delivering social and affordable housing services, homelessness services or other related social, community or welfare services.
Experience in people leadership, with a focus on coaching and supporting teams to deliver customer centric services and a reputation for building collaborative teams.
Experience in driving operational excellence and meeting key performance metrics.
Experience in strategic partnership management, identifying and establishing relationships with key partners to deliver enhanced customer outcomes.
Proven track record in working with vulnerable people, First People, and people from diverse backgrounds and cultures.
Experience managing budgets, resources and a highly reactive work environment.
Experience in identifying and implementing risk management strategies.
Strong problem solving, influencing and negotiation skills.
Very strong written and verbal communication skills.
Hold a current NSW drivers license.

How to apply

Please refer to the full Head of Customers – Services (South-West Sydney Region) Position Description for further details, including the essential criteria.

If this sounds like you, please send a cover letter addressing the essential criteria (no more than 2 pages), and a copy of your up-to-date CV using the form below before 9.00am, Monday 4 November 2024.

Please note that no late applications will be accepted.